Updated January 21, 2023
The below statement is in English Language and the meaning derived from the English version shall supersede any translated version. We also reserve all the rights which are explicitly not granted to you here.
Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using the https://www.turtbit.com website (the "Service") operated by Turtbit ("us", "we", or "our").
Your access to and use of the service is conditioned on your acceptance of and compliance with these terms. These terms apply to all visitors, users, and others who access or use the service.
By accessing or using the service you agree to be bound by these terms. If you disagree with any part of the terms then you may not access the service.
By "Services" we mean but are not limited to the maintenance, delivery, reminder, and after-sale facilities that we provide as per the quotation provided during every contract. Services mentioned in the contract shall be according to the terms mentioned in the contract. Any service not mentioned in the contract shall be chargeable as per our rates unless explicitly mentioned by us.
By “Products” we mean and limit to the various primary purchasable options that we provide to our clients which are not limited to website designing, website development, mobile app Development, template, servers, web hosting, email, domain, various accreditation, and registrations, certifications, courses, cyber security packages, and marketing packages.
Products have their terms and policies and no other policy shall supersede the original policy of the product or its contract.
Some products are governed by other brands where we have limited control and the individual terms provided by the product manufacturer/controller/licensor shall supersede.
“Clients”, also referred to as “you” here means any individual, organization, or entity that enters into a contract, purchases a product, or avails any service from Turtbit. The clients should not fail to comply with the terms and conditions stipulated in the formal work order they submit to us and to which we accept. Without a work order, the conditions stated in our formal quotation will be acknowledged as final and binding. Any agreed terms that are not verbal, informal or undocumented, will take a back seat to the written terms, which will be mutually recognized and agreed upon.
Any project or service has to be paid in advance. In the absence of the mentioned advance level, Turtbit will in no case start work.
Clients can decide to buy domain and hosting services on their own through any provider. Nevertheless, Turtbit will not take responsibility for any problem as a result of such services. For any kind of support, troubleshooting, and assistance, you should contact to the provider.
The client only plays the role of paying all the payments as and when due as governed by the invoice, quotation or the agreed mode of payment. Actions that are found to be not in compliance shall lead to immediate suspension of continued services as well as withholding of any deliverables until the dues are cleared.
Clients should be professional, ethical, and uphold the law no matter when the engagement is made with any of our team individuals or representatives. Such unethical behavior, deceptive, aggressive, violent acts, or abuse (Online, offline, and third-party) will automatically nullify all currently active contracts, work orders and quotations without refund or liability. In addition, this act can lead to blacklisting and litigation.
Clients or their appointed team should offer all the materials required in time so that services can be executed well. These are but not limited to: Social media post content, Creative and captions, Brand guidelines and access credentials, Relevant image(s) to use in blogs/articles, Technical documentation, any other forms of assets required on the project work. Inability to deliver such resources will push up schedules and impact deliverables which will not be the responsibility of Turtbit.
To execute on time, cooperation of clients is vital. Failure to provide feedback, approvals or access credentials in a timely way can mean missed milestones or sub-par outcomes, and we do not have any responsibility in this regard.
Although clients can reach us with questions and insights or in case they need to clarify something, we also provide support only to the extent of agreed deliverables. Any requirement beyond this, such as feature development, consulting, further development, management of third party platforms or strategic advisory will be considered as extra work and charged at our regular rates.
We cannot promise a quick increase in rankings or guaranteed performance because the digital marketing results are influenced by many outside factors of search engines algorithms, competition competition within the market, and responsiveness on the client-side.
Reoccurring or continuous breach of this Client Policy will have the practitioner added to Turtbit permanent blacklist and such a violation can trigger legal actions as deemed necessary by Turtbit.
Employees shall follow the standard employment contract signed during their employment.
All payments for Indian Clients must be made in INR only.
We do not accept payments through cash, credit cards, or any other payment methods. All payments must be made via UPI (Unified Payments Interface) or Bank Transfers (NEFT/IMPS/RTGS) only as per the invoices/quotations provided.
Clients residing outside India should use a mode of payment where the money wired shall convert into INR and clients need to pay the conversion charges.
We don't have any verified social media handles thus you are expected to take into consideration, the information provided on the social media pages/handles that are linked to our official website www.turtbit.com
Any reference to unlinked and unofficial social media handles shall not be entertained.
In case of any information, dispute, clarification, or concerns you are required to connect through the official contacts provided on our website only.
Turtbit does not accept returns of any type of products or services offered in any case. After making a purchase, order, or delivery (partially or fully) of a good or service, it will be deemed irreversible.
None of the services offered by Turtbit can be returned. This may be in the form of but not limited to digital services, consultation, custom development, certifications or third party integrations. Likewise, every digital content or software delivered will be assumed to have been accepted with delivery and the same will not be returned or refunded.
No refunds shall be provided once the advance or full payment has been made.
You have the discretion of canceling products, service, or subscription. No refunds will be allowed however on the cancellation request but in case an express and written clause on such cancellation has been provided to the buyer/seeker of the same at the time of purchase or agreement. Without such a clause, one has to consider it automatically as non-refundable.
In case of digital or service related defect, the clients are required to report the problem within a specified period of review. In the event that the flaw is identified as a mistake or lapse on our part, then we will either correct the problem or offer alternative fulfilling means, as we deem to be appropriate.
Turtbit does not have any liability to repairs, refunds or exchanges of any product or service in case of such issue stands on solution of incorrect input, carelessness, misuse, or alteration by the customer or other third party with no authority.
By ordering any of our services or products you agree to these terms of non-refunds and non-returns.
We shall not perform any action against the governing laws in the country and shall expect you to follow the same.
In case of any dispute, you shall connect with us using the official contacts. If we are unreachable, only then you may connect with any third party. Connecting any third party, legal advisor, or bouncer, before trying to resolve the situation with us for a feasible solution shall lead to cancellation of all contracts and no refund shall be provided for the same under any circumstances.
Any legal issues arising shall be solved under the jurisdiction of Kolkata courts only.
Turtbit has the sole right to cancel any contract, agreement, partnership, work order or service relationship without prior notice in a case where any party is deemed to be in violation of the terms and conditions as mentioned by the company. The termination can be made at any point in case the behavior of the client is noted as non-compliant, unethical, illegal, or damaging the reputation, resources, or functioning of Turtbit. This is also carried by clients, employees, or the people who are collaborators, vendors, or any other third-party partners involved in the professional calling regarding the company.
Termination can also be done when the client intentionally delays paying its fees, when it ignores repeated contact, queries or requests feedback, when it disrupts the process workflow, when it treats team members disrespectfully, when it acts in an inappropriate manner, fails to give mandatory approvals and provide required necessity within a reasonable time. And moreover, in case a client tries to misuse or replicate Turtbit intellectual property, its source code, systems or strategies without a proper consent, then it is considered a contract breach and the contract can be terminated immediately.
If a contract is terminated by the client, such termination must be done through a formal written request, and it shall be governed strictly by the termination terms stated in the work order or quotation. However, such termination shall not make the client eligible for any refund, partial or full, unless clearly and explicitly stated in the agreement prior to the start of the project.
On termination by either Turtbit or the client, any services then in progress shall stop along with all access rights, support, maintenance and deliverables. Turtbit does not hold the responsibility to save data, drafts, and any other form of the project after the termination date. Within a maximum of seven (7) working days after termination, the client is supposed to make any pending payments or dues. Turtbit may withhold the right to hold on to deliverables or revoke user rights until these are accomplished.
When serious misconduct, fraud, or defamation is involved, or in case somebody is trying to destroy Turtbit and its business operations and its goodwill, the company may take legal action and cover the damages according to the law. Turtbit cannot be held liable in case of any business loss or business breakage due to the termination under the same circumstances.
Such termination policy will safeguard the professional limits of Turtbit, provide ethical behavior, and maintain the discipline of adherence to the contract. The business parties involved in making an agreement with Turtbit will be required to abide by this policy to the maximum.
We reserve the right to change, update, or modify our terms as per the need of the time and you are required to follow the same. If you have any objection, you may cancel any existing contract as per the standard terms.
For any clarifications, please feel free to contact us at info@turtbit.com.